Gaw Capital Advisors Japan K.K. (“Gaw Capital Japan” or the “Company”) adopts Complaint Handling Rules and strives to handle complaints from clients fairly and appropriately and to gain understanding of the clients.

Contact for Complaints and Consultations Concerning Financial Instruments Transactions

Complaints may be registered directly to Gaw Capital Japan, as follows:

TEL：+81363280352
Hours of Operation: Mon through Fri / 9:30-17:00 (excluding national holidays) 

For the Client who has lodged a Complaint, the Company shall give an explanation as necessary depending on the development of procedures, with due consideration to the characteristics of the relevant Client. In addition, the Company shall introduce appropriate External Institutions to the client upon request of the client.

External Institutions to which Gaw Capital Japan introduces clients who have a claim against the Company for resolving complaints and disputes are the Tokyo Bar Association, the Daiichi Tokyo Bar Association and the Daini Tokyo Bar Association with respect to the use of the Tokyo Bar Association Dispute Resolution Center, the Daiichi Tokyo Bar Association Dispute Resolution Center and the Daini Tokyo Bar Association Dispute Resolution Center. The Company shall cooperate with such External Institutions pursuant to the provisions of laws and regulations.

Please use the following point of contact information for consultations on complaints and mediation of dispute resolution regarding the financial instruments business conducted by  Gaw Capital Japan.

Tokyo Bar Association Dispute Resolution Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-0031
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)

Dai-ichi Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3595-8588
Hours of Operation: Mon through Fri / 10:00-12:00 and 13:00-16:00 (excluding national holidays)

Daini Tokyo Bar Association Arbitration Center
1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
TEL: 03-3581-2249
Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)